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Member & Customer Experience

Experts for the Banking Industry

"the art of performance"


Online customer service satisfaction sur


Track the Experience and Create Loyal Members & Customers

Public Speaker


Sales & Service Training Trusted Advisors

Successful Work Team


Measure the Culture and Engage Your Employees

Job Interview


Attract Talent to Fit the Culture

Who We Are

A Roadmap For Exceptional Experience


Since opening our doors in 1995, we’ve assisted community banks and credit unions to improve Share of Wallet, Cross-selling, Loan Volume, Deposits and profitability through our customized solutions.  Mosaic offers the comprehensive capabilities and deep industry knowledge necessary to help you solve the most challenging member and customer experience, cultural and performance management issues of your organization.


Our client's success is based on more than just data collection, reporting and training. Our industry experience, specialization in member and customer experience research, training solutions, digital marketing, employee engagement and improvement strategies add a layer of expertise that is uniquely the Mosaic Advantage - which we call Performance360.  When our services are integrated together, the results are amplified even greater.

Member and Customer experience reporting is only one aspect of our systematic approach to increasing service quality and loyalty. In addition to providing first-class survey and mystery shopping research we add:

  • Development of a sales and service improvement strategy - Creating Trusted Advisors

  • Compelling sales and service training programs

  • Employee Engagement Surveys and Training to enhance the culture

  • Recruiting services to find the right talent for the "right fit'

  • Best-practices workshops

  • Incentive compensation consulting

  • Strategic Consulting





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© 2021 by Mosaic Development Systems, Inc.

P.O. Box 153
Lafayette, CO  80026

Simple & Effective Process of Creating White Paper

The process of creating a white paper includes the following steps:

Topic selection

You can suggest us a topic, or we will find the perfect white
paper topic for your project.

Content research:

Based on the topic of your white paper, our content writers will
research the all possible information, queries, solutions and
ideas from several trusted resources around the web.s

Testing and Delivery:

The final product will be tested, edited and delivered to you on
time. We ensure timely delivery of all our projects at SAG IPL.

White paper design:

Once the topic is finalised, our graphic designers will create a
personalized format, including your brand logo, images, colour,
fonts and other design elements, for your white paper.

Content Creation

After a thorough research and assembling of ideas, we will
write a brilliant white paper targeting your audience and

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