CUSTOMER EXPERIENCE AND SERVICE QUALITY MEASUREMENT

Track the Experience and Create Loyal Customers/Members

Mosaic's full range of member or customer experience measurement methodologies include:

  •  Post-transaction customer surveys

    • Phone, Email or Text​

  •  Customer Loyalty surveys

  •  In-bound telephone shops

  •  On-site mystery shopping

 

Since 1995, we have specialized in the financial services industry. Our clients' success is based on more than just data collection and reporting. Our industry experience, specialization in customer experience research and improvement strategies add a layer of expertise that is uniquely the "Mosaic Advantage".

Member/Customer experience reporting with industry normative averages is only one aspect of our systematic approach to increasing service quality and customer loyalty. In addition to providing first-class research we add services designed to move the needle:

  •  Assistance in developing service improvement strategy

  •  Best-practices workshops

  •  Compelling sales and service training programs

  •  Incentive compensation consulting